Serial Number Repository
Serial Number Repository (SNR, formerly known as New Traceability) is the centralized
system of reference for manufacturing installed base information. Data is collected
from OEM / ODM / CM plants worldwide and captured in SNR. SNR provides unit
and product configuration (MBOM) data as well as the service spare part listings
(SBOM) for each unit identified by a serial and product number.
Product Configuration Tracker
The Product Configuration Tracker (PC-Tracker) is the tool hosted by SNR which allows
access to view configuration of products and units.
The external PC-Tracker is accessible only with a HP ID account, and with
access granted directly to SNR.
If you do not have a HP ID account, please a new HP ID account.
Once your HP ID account is active, and
if you do not have access to SNR you will be provided instructions on how to request
to have your account to be enabled to view SNR data via PC-Tracker.